Customer Solutions Specialist
Company: Disability Solutions
Location: Ypsilanti
Posted on: October 25, 2024
Job Description:
Linde Gas & Equipment Inc.Customer Solutions SpecialistLocation:
Ypsilanti, MILinde Gas & Equipment Inc. is seeking a dependable
Customer Solutions Specialist to join our team! The Customer
Solutions Specialist is responsible for performing customer service
activities in a call center environment with the objective to
create a better overall customer experience. Customer Solutions
Specialists receive and handle all incoming customer inquiries;
taking complete ownership of issue(s) until the customer's goal
and/or need is achieved.What we offer you!
- Competitive pay
- Comprehensive benefit plan (medical, dental, vision and
more)
- 401(k) Retirement Savings Plan
- Paid time off (vacation, holidays, PTO)
- Employee Discount Programs
- Career growth opportunitiesWhat you will be doing:
- --- Maintains ongoing relationship with regional customers and
sales staff by answering incoming calls, correcting order issues,
processing customer orders, and resolving customer product or
service issues.
- --- Processes sales orders and order changes and confirms
shipment/delivery dates and cancellations.
- --- Provide specialty gas/supplies sales and support to
customers, other Customer Solutions Specialists, as well as our
outside sales team.
- --- Uses business software systems to retrieve customer
information, verify inventory levels and process orders.
- --- Verifies customer credit status and completes necessary
paperwork to issue credits or debits.
- --- Provides quotes and assistance to sales force and
management within set parameters.
- --- Suggests additional and/or alternative products and
services to meet customer needs, following established pricing
guidelines.
- --- Provides customers with informational materials such as
sales brochures, marketing flyers, etc.
- --- Responsible for phone inquiries for service calls and part
orders.
- --- Builds and maintains effective working relationships with
all internal Linde customers.
- --- Performs at a high level to meet call center performance
metrics.
- --- Outsources products and goods from internal and external
locations.
- --- Other duties as assigned.What makes you great:
- --- High School Diploma required, college or equivalent
experience preferred
- --- Minimum of 2 - 4 years of customer service or in store
sales experience required
- --- Prior industry experience including knowledge of current
company products (hardgoods and welding supplies, industrial gas,
specialty gas and medical gas) required
- --- Hands on experience in Specialty Gas/Hydrocarbon
industries, required
- --- Strong computer skills, including Microsoft applications
and Lotus Notes
- --- Excellent verbal and written communications skills
- --- Proficiency in computer systems and computers
applications
- --- Strong verbal and written communication skills
- --- Demonstrated ability to work independently and be
self-motivated
- --- Ability to work flexible hoursLinde is a leading global
industrial gases and engineering company with 2023 sales of $33
billion. We live our mission of making our world more productive
every day by providing high-quality solutions, technologies, and
services which are making our customers more successful and helping
to sustain and protect our planet. The company serves a variety of
end markets including chemicals & refining, food & beverage,
electronics, healthcare, manufacturing, and primary metals. Linde's
industrial gases are used in countless applications, from
life-saving oxygen for hospitals to high-purity & specialty gases
for electronics manufacturing, hydrogen for clean fuels and much
more. Linde also delivers state-of-the-art gas processing solutions
to support customer expansion, efficiency improvements, and
emissions reductions. For more information about the company,
please visit our website at www.lindeus.com.All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, disability,
protected veteran status, pregnancy, sexual orientation, gender
identity or expression, or any other reason prohibited by
applicable law.
Keywords: Disability Solutions, Farmington Hills , Customer Solutions Specialist, Other , Ypsilanti, Michigan
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